Nancy L. Vermeulen
120 Camelia St
Atlantic Beach, Fl 32233
(904) 444-8548     (904) 208-1579
slugsnomore@yahoo.com

From 2004 to present: Business System Analyst; Tech Writer, Test manager 
Previous to 2004:  10+ years as Programmer Analyst 

EXPERIENCE

09/06 – 05/10	American Express 	Miramar, Fl 
            Business System Analyst: International markets (Latin America, Canada and Caribbean markets) Consumer, Corporate and Merchant account systems.  
Responsibilities:  
•	Ensure for International countries and USA that the SDLC, Method/1, and SOX requirements are adhered to through out the projects.
•	 SharePoint- was a major part of helping resolve problems with the first installation of  product set-up.
•	Creation/set up/maintain projects in the SharePoint document repository.  Deposited over 500+ documents 
•	Excel/PowerPoint/WebEx/Visio presentations for the projects, business and technical.
•	JAD/JED sessions via telecommunication systems (WEBEX).
•	Manage global teams, build and lead large multidisciplinary teams operating in multiple international locations.     
•	Co-ordinate with Project Manager on engagement and coordination of all teams necessary, from the beginning to the end for assigned projects (business high level concepts thru production roll-out and assurance period for production installations)
•	Working with Business to workout details of the High level Business Needs; converting business requirements into technical requirements for all necessary technical teams (on-shore and off-shore).
•	Acquiring and engaging of all levels/platforms of environments necessary.  Provide oversight and guidance of the technical teams to meet deadlines and the appropriate requirements
•	Third party/Vender engagement, Security certification and installation of any new/uncertified required hardware.
•	Working with project managers and Business for forecasting, capacity, work effort and cost estimates for project efforts. 
•	For small projects (< $100,000), also took role of Test Manager using HP Quality Center (Mercury).
•	Projects consisted of International conversion rates; Consumer and Corporate statements, government  mandated transparent compliance requirements for all Mexico; new corporate and consumer cards for Brazil customers.

IBM:  03/2006 to 08/2006:
      Tech Writer: Nissan Corporation    Los Angeles, California
This was a contract to document computer systems info/instructions for migration to an offshore company.  After a 10 year contract to operate the computer systems at Nissan, IBM lost the bid..  There was no documentation for the turnover.  
o	Managed 18 technical writers, on site and telecommuting.
o	Set the standards and formats for all technical documentation.
o	Responsible for all documentation as the finished product.
o	Conducted sessions/classes for the migration/transition.
o	All platforms were included, main frame, middle ware, servers, PC and WEB.

HMSA, BC&BS of Hawaii:  03/2005 to 10/2005    Honolulu, Hawaii
      Test Manager:  New insurance product
                                 Migration of outdated main frame system to a new Open System. 
This was to lead the testing for a new insurance that HMSA was going to market in the next year.  It was put on hold due to the main frame migration, the priority.  With the installation of the new Open System, customer service would have tools to make changes immediately; changes to the old main frame system took time and cost money.  Now it could be accomplished in a few minutes.  
o	Contributed to the design, development and requirements for a new health product.; 
¨	The first health insurance product associated with its own Television Health channel.
¨	HSA implementation, Health Savings Account, new government enhancement. 
o	Setting up the Test system and entering 5000+ requirements for the migration of main frame systems to a new Open System.
¨	Medical and health insurance background was essential in order to make sure that the requirements were designed for each medical division. 

Programmer Analyst Years  

Federal Express      
     International Ratings    Memphis, Tennessee
o	Maintaining the system with new international government regulations (charges) that must be implemented for compliance.  
¨	Detailed documentation of analysis, design, and implementation.  Production installation was required.  
¨	Coordination and team work was necessary so as not to impact other system changes. 
o	Production implementation was only 4 times a year and included all FEDEX systems!
¨	After individual team testing, there would be 5 different test E2E test sessions which involved all systems of FEDEX.   I was the test manager for the 1st E2E test session.
o	The USA government passed legislation that would allow FEDEX the ability to truck packages across the border of Canada and Mexico. Before this ruling people would cross into the USA to ship their package at a greatly reduced rate.
¨	I assisted in the implementation of the billing for this new service, first from Canada and then from Mexico.
o	Designed and developed small system to identify FEDEX delivery problem statistics for the international market.  In many countries, if the shipment is late, FEDEX is penalized (often it is free).  
¨	In order to find these markets that have a delivery problem, I analyzed, designed and created reports to show the actual statistics so FEDEX could target areas that needed improvement in delivery.  
Entergy Utilities               New Orleans, Louisiana
Beginning in 2002, the utilities were to be deregulated in Texas.  Entergy had accounts in Texas, so they were mandated to submit documentation and statistics of usage in Texas for the previous 3 years.
•	Trouble shooting and remedy was a daily task for the new test partition on the main frame.
•	Analysis of where the information was, in production files.
•	Programming in order to get the statistics required.
•	Data had to be formatted according to the collecting company, IBM. 

BC&BS; Blue Cross and Blue Shield               Jacksonville, Florida
•	Testing required for certification by the USA government.
•	IMS and DB2 trouble shooting.
•	Mapped/analysis/implementation of a redesign of all insurance history (except Medicare/Medicaid).
•	Necessary, required co-ordination with all technology systems/platforms of BC&BS.
•	Instrument for conducting federal audit of the Medicare processing for 3 states, resulting in the shut down of a south Florida Hospital for Federal fraud. 
Convergys     Project Lead/Manager                       	Jacksonville, Florida
•	Project Lead for testing/implementation of a cross platform system for the IT Product System (Integrated Telemarketing) certification by the USA government.
•	Set up of a new main frame platform partition with all the system requirements.
•	Responsible for new/regression testing for this multiple platform systems.
•	Co-ordinate all teams/document the record results for future inspection/audit. 
   
•	Project manager for Convergys with corporate Canadian customers (Royal Bank, AT&T).  Great effort had to be taken to also work with Quebec, because of the legal compliance requirements of the French/English language.    
 American Heritage Life Insurance     Jacksonville, Florida
•	Analysis and Assembler code changes for life insurance contracts.
American Express			Weston, Florida
•	Re-engineering of the mail order billing system.  Created all flow charts and documentation for current and the improved system.Changed batch processing to real-time, adding DB2 files with the current IMS files.
•	Original team member for designing/documenting/coding and implementation of ‘Cutting Edge’ new Global Risk management System for all Amex card holders, domestic and international.

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Other Industries:

1	IBM:  Tech writer and Programmer for expansion of a new order entry system.  Required working with IBM of Japan and USA.  This was a DB2 system, which had no support.  I did DB2 administration as well as programmed 300+ new programs.  The manual for the system was 600+ pages..  
2	Universal Card; VISA and MasterCard, the most profitable year of existence.  As a programmer worked for marketing gathering ad-hock statistics.  Created an infrastructure on-line system for all of the teams to use for FTP processing. 
3	Lucent Technologies (IBM ISSC):  payroll systems for 90,000 employees are not regular 40 hours.  These include part-time, field reps, sales and 23 different unions.  Work was for the transition of the split from AT&T.  On call 24/7.
4	AT&T and John Hancock:  Programmer for all aspects of Stocks and Bonds. Bonds expert for AT&T on initial adventure in the bond environment.
5	Pratt & Whitney: Business and engineering systems for Defense; financial tracking of contracts
6	BankBoston.  Conversion of mortgage processing after acquiring Stockton Watley and Davin Mortgage Company.  BankBosten acquired 5 more mortgage companies.  These all had to be integrated into their systems.
7	Utility Companies; Florida Power and Light and Entergy of New Orleans: inventory systems of equipment and consumption statistics for government compliance.
8	Occidental Petroleum Corp:  assisted in development with a new Labor Union Tracking System.
9	CSX Railroad:  Conversions of systems from PL1 to COBOL.  Redesign and implementation of the Revenue and Accounting Freight billing system.  Conversion of the Chessie RR payroll to CSX payroll.  
10	University of North Florida Library: Reference/Research Librarian.                                  
o	Assisted searches for all patrons, in all subjects, in all national and international library collections. Specializing in Chemistry, biology.
o	Conducted instructional/presentations for classes, all patrons, from children to PHD levels. 
o	Independent contracting on labor law, literature, chemistry, computer instruction.
o	Developed the largest international collection of annual/financial reports from corporations and foundations.  This collection resulted in University corroboration with private industry and funding for a complete collection in microfiche. 
o	Awarded ‘Exemplary Employee Status’ by the State of Florida.
o	Served on many University committees, including ‘Selection committee’ for the President and Vice President of UNF.
o	Published many user instruction documents for the state of Florida

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Education:

1	University of North Florida      
o	BT Bachelor of Technology in Computer Science
o	BA Bachelor of Arts

Extra:

2	Professional artist with published works and awards
3	Contract research for various subjects as well as  Proof reading for publications.
4	Previous publications for the State of Florida.